June 2016
Intermediate to advanced
400 pages
9h 7m
English
book
Warranty Fraud Management
by Matti Kurvinen, Ilkka Töyrylä, D. N. Prabhakar Murthy, Maximilian Kammerer
Content preview from Warranty Fraud Management
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Acronyms
AGMA Alliance for Gray Market and Counterfeit Abatement
AT Agency theory
AUD Australian dollar
B2B Business-to-business
B2C Business-to-consumer
BER Beyond economical repair
BW Base warranty
CAS The Center for Auto Safety
CEO Chief executive officer
COGS Cost of goods sold
CRM Customer relationship management
DAP Dead after purchase
DMAIC Define, measure, analyze, improve, and control
DOA Dead on arrival
ERP Enterprise resource planning
EW Extended warranty
FASB Financial Accounting Standards Board
FMEA Failure mode effects analysis
FTA Federal Transit Administration
FTE Full-time equivalent, full-time employee
GM General Motors
GSX Global service exchange
GT Game theory
HP Hewlett-Packard
IBM International Business Machines
IDC International Data Corporation
IFRS International Financial Reporting Standards
IT Information technology
LCC Life-cycle cost
MSC Maintenance service contract
MTBF Mean time between failures
NFF No fault found
OEM Original equipment manufacturer
PC Personal computer
PLC Product life cycle
PLM Product life-cycle management
PoS Point of sale
PWC PricewaterhouseCoopers
R&D Research and development
RIW Reliability improvement warranty
RMA Return merchandise authorization, return materials authorization
SA Service agent
SEC Securities and Exchange Commission
SLA Service-level ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.