References

  1. Accenture Global Services GmbH. 2011. “Warranty Management System and Method.” US Patent No. US 07970711. Issued on January 28.
  2. AGMA (Alliance for Gray Market and Counterfeit Abatement) and CompTIA (The Computing Technology Industry Association). 2013. IT Industry Warranty and Service Abuse: Stealing Profitability! Core Issues, New Solutions and Emerging Threats. http://www.agmaglobal.org/cms/uploads/whitePapers/CompTIA_WhitePaper-WarrantyAbuse-8%2027%2013.pdf.
  3. AGMA (Alliance for Gray Market and Counterfeit Abatement) and PWC (Price Waterhouse Coopers). 2009. Service Blues: Effectively Managing the Multi-Billion Dollar Threat from Product Warranty and Support Abuse.
  4. Apple Inc. 2016. “Your Hardware Warranty. Apple One (1) Year Limited Warranty—Mac, United States.” http://www.apple.com/legal/warranty/products/embedded-mac-warranty-us.html.
  5. Apple Inc. 2015a. “Apple Authorized Service Provider Program.” https://www.apple.com/lae/support/programs/aasp/.
  6. Apple Inc. 2015b. “Submit Your Proof of Purchase.” http://www.apple.com/au/support/service/help/warrantycheck/geo_proofofpurchase.html.
  7. Apple Inc. 2015c. “Form 10-K. For the Fiscal Year Ended September 26, 2015.” http://files.shareholder.com/downloads/AAPL/982508604x0x861262/2601797E-6590-4CAA-86C9-962348440FFC/2015_Form_10-K_As-filed_.pdf.
  8. Arnum. E. 2004. “Auto Inspectors.” Warranty Week, October 5.
  9. Arnum, E. 2012. “Average Warranty Costs per Industry.” Warranty Week. May 31.
  10. Arnum, E. 2015. Private interview on April 14. ...

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