7EMOTION IS YOUR ENEMY

“Intensity makes you stronger. Emotionalism makes you weaker.”

THE SWISS ALPS HAVE majestic peaks and scenic valleys. Peaks and valleys belong in the Alps, not in the temperament—the emotions—of a leader.

I prize intensity and fear emotionalism. Consistency in high performance and production is a trademark of effective and successful organizations and those who lead them. Emotionalism destroys consistency. A leader who is ruled by emotions, whose temperament is mercurial, produces a team whose trademark is the roller coaster—ups and downs in performance; unpredictability and un-dependability in effort and concentration; one day good, the next day bad.

This is a pattern I sought to avoid at all costs. I would not accept ...

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