“Intensity makes you stronger. Emotionalism makes you weaker.”

THE SWISS ALPS HAVE majestic peaks and scenic valleys. Peaks and valleys belong in the Alps, not in the temperament—the emotions—of a leader.

I prize intensity and fear emotionalism. Consistency in high performance and production is a trademark of effective and successful organizations and those who lead them. Emotionalism destroys consistency. A leader who is ruled by emotions, whose temperament is mercurial, produces a team whose trademark is the roller coaster—ups and downs in performance; unpredictability and un-dependability in effort and concentration; one day good, the next day bad.

This is a pattern I sought to avoid at all costs. I would not accept ...

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