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Working with Microsoft Dynamics™ CRM 4.0, Second Edition by Jim Steger, Mike Snyder

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Chapter 8. Workflow

Microsoft Dynamics CRM includes a workflow module that you can use to automate your business processes based on the rules, logic, and actions that you design. Microsoft revamped the workflow functionality in Microsoft Dynamics CRM 4.0 so that it uses the Microsoft Windows Workflow Foundation whereas previous versions of Microsoft Dynamics CRM use their own proprietary workflow engine. The results of the revised workflow functionality will impress you: Users, administrators, and developers can design and create powerful business processes ...

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