Yahoo!® Web Analytics: Tracking, Reporting, and Analyzing for Data-Driven Insights
by Dennis R. Mortensen
Foreword
Several years ago, when I was the director of analytics and research at Intuit, I had postulated the 10/90 rule. Simply put, it stated that if you had a budget of $100 (or dinars or rupees or pesos) for online decision making, then you should spend $10 on the web analytics tool and spend $90 on people (the "planet-sized brains" part of the equation).
The rule was derived from my own experience. I had access to a world-class (translation: expensive!) web analytics tool. It was producing 200 reports—all kinds of things were tagged and tracked and hugged. Yet there was very little to show in terms of actionable insights.
The problem, it turns out, was that the tool was simply puking data out. There were finite resources (translation: analysts) ...
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