Accountability, 37
Accountants, 107
Amygdala, 23
Authenticity, 52
Balance and self-care, 10
Bell, Julie (General Manager, Felin Fach Griffin), 32–33
Brichto, Anne, (co-founder: Addyman Books), 73–76
Browne, Annie, (founder: Hello My PA) 94–95, 102, 117–118
Chartered Institute of Public Relations (CIPR), 7, 97
Chow, Fiona, (founder: Goadi Consulting), 52–54
‘Get On And Do It’ approach, 53
Clarke, Paul, 58–60, 116–117, 145–149,
Client/agency relationships, 15
Client Relationship Management (CRM) system, 94
Contracts and terms of business, 116–117
Cowan, Katy, (founder: Creative Boom), ...
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