Support Center

Account Management

How do I cancel my free trial?

Free trial without a credit card

If you signed up for a free trial without using a credit card, your trial will automatically cancel at the end of the trial period. You don't need to do anything.

Free trial with a credit card

If you signed up for a free trial using a credit card, your account will automatically convert to a paid account at the end of the trial period. To cancel your trial without getting charged, go to Settings > Billing Info > Cancel Your Plan.

How do I cancel my paid subscription?

Paid users can cancel their accounts by going to Settings > Plans and payment > Cancel My Account. If you have a paid account or if you used a credit card when signing up for a trial you can cancel your account when logged into O’Reilly online learning. Please log in and go to Settings > Billing Info > Cancel Your Plan.

I get “Your account is disabled” when I log in, but my account is valid! What do I do?

You probably are using your old password from your classic account. If you use your new password for O’Reilly online learning you will be logged in to the platform.

Update password—(SSO users contact your account admin.)

How do I change my email address or password?

Update email—(Enterprise and team users contact your account admin.)

Update password—(SSO users contact your account admin.)

Update payment method—(Enterprise and team users contact your account admin.)

What do I need to know about the domain update?

In early December 2018, we’ll be changing our main URL from safaribooksonline.com to learning.oreilly.com.

  • You’ll have the same online learning experience to help you build new skills and solve problems on the fly and the same content you had before—the only thing that’s changing at this time is the name.
  • We encourage you to update any bookmarks or links you use to navigate to pages on our learning platform. The safaribooksonline.com domain will still work but will now seamlessly redirect you to the new learning.oreilly.com version of each page.
  • You’ll want to whitelist our new domain so that your users are able to receive their account activation invitations and password reset emails, and so that we’re able to keep you informed about important updates.
  • We know change, however small, is challenging. Please tell us if you need updated logos to support your marketing communications.

How do I whitelist O’Reilly’s domain?

To guarantee you receive important messages from O’Reilly—including account activation and password reset emails—follow these simple instructions to whitelist our new domain and IP address.

Please work with your IT team to add the following domain and IP address as a trusted sender on your email server and firewall so that email from O’Reilly lands in your inbox.

  • @et.oreilly.com
  • IP address 136.147.130.5

Taking this critical step will ensure that you maintain complete access to O’Reilly and that we’re able to keep you informed about important updates.

Why haven’t I received my password reset email?

If you haven't received a password reset email that you’ve requested, it may be because your organization hasn't yet taken the steps to whitelist our new email domain and IP address.

To guarantee you receive important messages from O’Reilly—including account activation and password reset emails—follow these simple instructions to whitelist our new domain and IP address.

Please work with your IT team to add the following domain and IP address as a trusted sender on your email server and firewall so that email from O’Reilly lands in your inbox.

  • @et.oreilly.com
  • IP address 136.147.130.5

Taking this critical step will ensure that you maintain complete access to O’Reilly and that we’re able to keep you informed about important updates.

What do I need to know about SSO Deep linking?

Documentation for our WAYFless SSO deep link format and details on how to upgrade to this more resilient and future-proofed configuration can be found here.

Please note that any existing deep links you may be using which contain “www.safaribooksonline.com” will no longer function as of September 1, 2019. We suggest that you also update any existing deep links which do not contain “www.safaribooksonline.com” as time allows, as you’ll start seeing the benefits of the new format immediately. And remember, we’ll no longer be supporting the old configuration, so we won’t be able to provide support should you have issues with any legacy deep links down the road.

Want to contact us?

America

Tel: 1-800-889-8969

Mon-Fri, 1am–5pm Pacific Time, excluding US holidays

Europe

Tel: +44 20 3355 9998

Mon-Fri, 9am–1am, excluding UK bank holidays

Asia Pacific

Tel: +61 29 191 9777

Mon-Fri, 8am–12am GMT, excluding some US and UK holidays

Everywhere

Please provide as much detail as possible, including information about how you are accessing the service (when relevant).