book

Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition

Name: Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition
Author: Claire Agutter
ISBN: 9781787783157

by Claire Agutter

July 2021

Intermediate to advanced

344 pages

11h 4m

English

IT Governance Publishing

Read now

Unlock full access

Cover Image
Title Page
Copyright
Acknowledgements
Foreword
Contents
Chapter 1: Introduction
1.1 Intended audience1.2 The background of SIAM1.3 History of the SIAM Foundation BoK1.4 SIAM key concepts1.5 SIAM layers1.5.1 Customer organization1.5.2 Service integrator1.5.3 Service provider1.6 SIAM structures1.6.1 Externally sourced service integrator1.6.2 Internally sourced service integrator1.6.3 Hybrid service integrator1.6.4 Lead supplier as service integrator1.7 SIAM terminology1.7.1 SIAM practices1.7.2 SIAM functions1.7.3 SIAM roles1.7.4 SIAM structural elements1.7.5 SIAM models1.8 SIAM roadmap
Chapter 2: SIAM roadmap stage 1: Discovery & Strategy
2.1 Roadmap ‘flow’2.2 Establish the SIAM transition project2.2.1 Project management methods2.2.2 Agile or waterfall?2.2.3 Project governance2.2.4 Implementation approach2.2.5 Outcomes, objectives and benefits management2.3 Establish a SIAM governance framework2.3.1 IT governance2.3.2 Governance in a SIAM ecosystem2.3.3 Governance enablers2.3.4 Governance requirements2.3.5 Ownership of controls2.3.6 Governance framework2.3.7 SIAM governance roles2.3.8 Ownership2.3.9 Segregation of duties2.3.10 Documentation2.3.11 Risk management2.3.12 Auditing controls2.3.13 Supplier and contract management2.3.14 Monitoring and measuring service performance2.3.15 Demand management2.4 Define principles and policies for roles and responsibilities2.5 Analyze the current state2.5.1 Mapping the landscape2.5.2 Analyze the marketplace2.5.3 The role of analysts, benchmarkers and advisors2.5.4 Current organizational capability2.5.5 Existing services and service groupings2.5.6 Existing service providers2.5.7 The customer organization2.5.8 Other influences2.5.9 Collaboration2.6 Define the strategy2.6.1 What is strategy?2.6.2 Strategic drivers for SIAM2.6.3 Strategy formation2.6.4 Communicating the strategy2.6.5 Stakeholders2.6.6 Managing strategy2.7 Create an outline business case2.7.1 Create the outline SIAM model2.7.2 Critical success factors2.8 Applicable SIAM practices2.8.1 Capability (people/process) considerations2.8.2 Measurement practices2.8.3 Technology practices
Chapter 3: SIAM roadmap stage 2: Plan & Build
3.1 Design the detailed SIAM model3.1.1 Service model considerations3.1.2 Sourcing approach and the selected SIAM structure3.1.3 The importance of contracts in SIAM3.1.4 Process models3.1.5 Governance model3.1.6 Detailed roles and responsibilities3.1.7 Performance management and reporting framework3.1.8 Collaboration model
3.1.9 Tooling strategy
3.1.10 Ongoing improvement framework3.2 Organizational change management approach3.2.1 Organizational change in a SIAM ecosystem3.2.2 Challenges for organizational change activity3.2.3 Virtual and cross-functional teams3.2.4 Conflict resolution3.3 Planning the approaches for onboarding service3.3.1 Onboarding process3.3.2 Plan for appointing service providers3.3.3 Transition planning3.3.4 Commercial management3.4 Integration recommendations3.5 Applicable SIAM practices3.5.1 Capability (people/process) considerations3.5.2 Measurement practices3.5.3 Technology practices

Chapter 4: SIAM roadmap stage 3: Implement
4.1 Comparing implementation approaches4.1.1 Big bang approach4.1.2 Phased approach4.1.3 Real-world conditions for implementation4.1.4 Sustaining the current service4.2 How to transition to the approved SIAM model4.2.1 Operational handover4.2.2 Knowledge transfer4.2.3 Early life support4.3 Apply ongoing organizational change management4.3.1 Staff morale and motivation4.3.2 Communicating with and preparing stakeholders4.3.3 Conducting awareness campaigns4.3.4 Measure effectiveness4.3.5 SIAM social network4.4 Applicable SIAM practices4.4.1 Capability (people/process) considerations4.4.2 Measurement practices4.4.3 Technology practices
Chapter 5: SIAM roadmap stage 4: Run & Improve
5.1 Operate governance structural elements5.1.1 Strategic governance: Executive boards5.1.2 Tactical governance boards5.1.3 Operational governance boards5.2 Process forums and working groups5.3 Ongoing performance management and improvement5.3.1 Key performance indicator mapping and service-level reporting5.3.2 Differentiation between provider and integrator performance5.3.3 Evolving ways of working5.3.4 Ongoing service provider management5.4 Audit and compliance5.5 Risk and reward mechanisms5.6 Ongoing change management5.7 Applicable SIAM practices5.7.1 Capability (people/process) considerations5.7.2 Measurement practices5.7.3 Technology practices
Appendix A: Glossary of terms
Appendix B: Case studies
Appendix C: Lean, DevOps and Agile SIAM
Appendix D: Staff displacement legislation
Further reading

Overview

Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Professional certification.

Prepare for your SIAM™ Professional exam and understand how SIAM can benefit your organization.

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Read now

Unlock full access

More than 5,000 organizations count on O’Reilly

O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.

Julian F.

Head of Cybersecurity

I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.

Addison B.

Field Engineer

I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.

Amir M.

Data Platform Tech Lead

I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.

Mark W.

Embedded Software Engineer

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition

Publisher Resources

ISBN: 9781787783157Publisher Website

Cloud Computing

Data Engineering

Data Science

AI & ML

Programming Languages

Software Architecture

IT/Ops

Security

Design

Business

Soft Skills