July 2021
Intermediate to advanced
344 pages
11h 4m
English
book
Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition
by Claire Agutter
Content preview from Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition
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CHAPTER 2: SIAM ROADMAP STAGE 1: DISCOVERY & STRATEGY
The Discovery & Strategy stage analyzes the customer organization’s current situation, formulates key strategies and initiates a SIAM transition program, if appropriate. This enables the customer organization to:
•Confirm whether SIAM is an appropriate approach, based on expected benefits and risks
•Determine a sourcing strategy, based on existing service providers; those that can be retained and activities suitable for external sourcing
•Consider additional skills and resources that may be required for the SIAM transition and subsequent operation of the SIAM ecosystem
Why SIAM?
In an IT environment where many services are becoming commoditized (cloud, as-a-service, etc.) and where multiple ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.