CHAPTER 2: SIAM ROADMAP STAGE 1: DISCOVERY & STRATEGY

The Discovery & Strategy stage analyzes the customer organization’s current situation, formulates key strategies and initiates a SIAM transition program, if appropriate. This enables the customer organization to:

•Confirm whether SIAM is an appropriate approach, based on expected benefits and risks

•Determine a sourcing strategy, based on existing service providers; those that can be retained and activities suitable for external sourcing

•Consider additional skills and resources that may be required for the SIAM transition and subsequent operation of the SIAM ecosystem

Why SIAM?

In an IT environment where many services are becoming commoditized (cloud, as-a-service, etc.) and where multiple ...

Get Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.