Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition
by Claire Agutter
FOREWORD
To compete in the modern world of disruption and disruptors, organizations are focusing on their customers and their experiences, all of which are delivered using technology. Every company today must be – or plan the transition to – a software company, or it risks becoming digital dust left in the path of those that have! The quest for speed, quality and differentiation, which leverages technology, means organizations must focus on delivering innovation. In these ecosystems, they are becoming increasingly dependent on suppliers and partners. Management of the supplier ecosystem is critical to success – with little to no tolerance for downtime let alone failure.
This transition is not an overnight revelation, it has been evolving for ...
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