June 2021
Beginner to intermediate
336 pages
6h 20m
English
Overview
Unlock the power of customer and employee feedback with "Working with Microsoft Forms and Customer Voice." This hands-on guide teaches you how to effectively use Microsoft Forms and Dynamics 365 Customer Voice to collect, analyze, and act on valuable insights. By the end, you'll be equipped to build complete feedback solutions that drive meaningful decisions.
What this Book will help me do
- Master the setup and configuration of Microsoft Forms and Dynamics 365 Customer Voice.
- Develop dynamic surveys tailored for business needs and integrate them with Microsoft tools.
- Analyze feedback with advanced analytics, visually and quantitatively, using Power BI.
- Automate workflows and follow-up actions to efficiently close the feedback loop.
- Enhance Microsoft Teams meetings with instant polls and integrated surveys.
Author(s)
Welly Lee is an experienced author and practitioner in leveraging Microsoft technologies for business solutions. With years of expertise in Microsoft 365 and Dynamics 365 ecosystems, Welly brings practical knowledge and easy-to-follow guidance for adopting these tools. His writing style is hands-on, addressing both beginners and advanced users effectively.
Who is it for?
This book is ideal for business professionals and managers aiming to enhance engagement through feedback collection. Beginners familiar with Office 365 will find the examples easy to follow, while advanced content caters to tech-savvy citizen developers exploring automation and analytics. If you're driven to turn feedback into actionable insights, this book is for you.
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