101 UX Principles – 2nd edition - Second Edition

#2

Be Strategic About Using These Principles

The principles we look at in this book are great and all, but how do we put them into action? Since the first edition of this book was released in 2018, the number 1 question I’ve been asked is a variation of “How do I put these principles into practice in my day-to-day work?” The best intentions of a principled UX professional are one thing, but the messy reality of working in a modern business is quite another. Here are the best tips I’ve successfully used over the years:

1. Fight for the user. Day-to-day business involves competing departments and priorities. KPIs and OKRs are fine for marketing and sales departments, but your job is to fight for the user—putting their needs front and center of the ...