101 UX Principles – 2nd edition - Second Edition

#21

Allow Users to Undo Destructive Actions

The ohnosecond (https://en.oxforddictionaries.com/definition/ohnosecond) is the split second when you realize you’ve made a terrible mistake. Your stomach sinks, your trembling hands lift from the keyboard, and you freeze. This moment of horror could be deleting a customer’s records, emailing what you really think of your boss directly to your boss, or hitting “buy now” on 111 items when you only wanted one.

The best apps allow users to back out of such actions, either with undo controls or by giving users the ability to edit actions before they’re final. Google’s Gmail has had an optional “undo send” feature for quite some time. This stores your sent message in a “buffer” for 20 seconds, giving you ...