January 2016
Intermediate to advanced
376 pages
8h 44m
English
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001Informal Use Case
The following informal use case applies for typical transactions in the HELLOCARMS System:
- A Globobank Telephone Banker in a Globobank Call Center receives a phone call from a Customer.
- The Telephone Banker interviews the Customer, entering information into the HELLOCARMS System through a Web browser interface on their Desktop. If the Customer is requesting a large loan or borrowing against a high-value property, the Telephone Banker escalates the application to a Senior Telephone Banker who decides whether to proceed with the application.
- Once the Telephone Banker has gathered the information from the Customer, the HELLOCARMS System determines the credit-worthiness of the Customer, using the Scoring Mainframe.
- Based on ...
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