January 2016
Intermediate to advanced
376 pages
8h 44m
English
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004System Business Benefits
The business benefits associated with the HELLOCARMS include:
- ▪Automating a currently manual process, and allowing loan inquiries and applications from the Internet and via call center personnel (both from the current call centers and potentially from outsourced call centers, retail banking centers, and loan brokers).
- ▪Decreasing the time to process the front-end portion of a loan from approximately 30 minutes to 5 minutes. This will allow Globobank’s Consumer Products Division to dramatically increase the volumes of loans processed to meet its business plan.
- ▪Reducing the level of skill required for the Telephone Banker to process a loan application, since the HELLOCARMS will select the product, decide whether the ...
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