Leadership Is Complex, Nuanced, Multifaceted, and NecessaryThe Scale ProblemToday's Tech Platform Is As Strategic As the Business ModelTech Cannot Be an “Order Taker”Transformation Is a Journey, Not a RolloutThe Individual Matters As Much As the TeamCulture: Individual vs. the CollectivePeople Don't All Work the SameCommunication Is a Process, Not an EventThe Importance of FocusData Is StrategicNotes