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Agile Principles Unleashed: Proven approaches for achieving real productivity gains in any organisation
book

Agile Principles Unleashed: Proven approaches for achieving real productivity gains in any organisation

by Jamie Lynn Cooke
July 2010
Intermediate to advanced
390 pages
7h 10m
English
IT Governance Publishing
Content preview from Agile Principles Unleashed: Proven approaches for achieving real productivity gains in any organisation

CHAPTER 14: CONSTANTLY MEASURABLE QUALITY

How much does quality cost?

Although how much does quality cost? is not a trick question, it does have three different answers – particularly where the cost of quality is considered against both the value that high-quality outputs can bring to the organisation, and the issues that producing low-quality outputs can create for the organisation:

  • Benefits for the organisation: high-quality outputs can deliver strong external benefits for an organisation, including a positive public image, repeat customers and competitive advantage in the marketplace. However, it can also deliver significant internal benefits, such as reduced overheads, more satisfied employees and fewer last-minute ‘fire-fighting’ activities ...
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Publisher Resources

ISBN: 9781849281379