February 2023
Intermediate to advanced
344 pages
9h 56m
English
Content preview from API Analytics for Product Managers
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9
Components of API Experience
API experience encompasses all documentation and tooling made available to customers to assist them in learning about and integrating with your APIs. Aside from the tools, the API experience also includes customer support channels and developer relations efforts, which have a big impact on how customers use your APIs.
As you learned in Chapter 7, Walking in the Customer’s Shoes, each step of the customer journey can be mapped to multiple components of the API experience. In this chapter, we will look at which industry standards exist for API experiences and what the key components that make up an industry-standard API experience are. This will include the following topics:
- Industry standards for API experience ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.