
314 ◾ Yan Tang, and Robert Meersman, and Jan Vanthienen
0.8
Similarity Result (part 2)
0.7
0.6
0.5
0.4
0.3
0.2
0.1
0
Problem solving and decision making
Flexibility in changing circumstances
Communication
Understanding the BT market
Self management and professionality
Identifying customer needs
Technical organization of the customer site
Influencing the customers expectation
Indentifying customers’ needs and build a customer selling...
Problem solving and decision making in groups
Decision making: Implementation and evaluation
Attendance management guidance for line managers
Decision making (HARVARD)
3 Day MBA
Cross-selling in a customer service call
BT Valuing ability ...