June 2010
Intermediate to advanced
228 pages
6h 11m
English
Content preview from Asserting Yourself At WorkBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Glossary
Active listening Listening that engages us in the another person’s conversation.
Aggression A mode of behavior and communication in which a person pursues his or her own needs and interests at the expense of others. The aggressive person prefers dominance rather than collaboration with others.
Assertiveness A mode of personal behavior and communication characterized by a willingness to stand up for one’s needs, concerns, and interests in an open and direct way.
Attending sounds In conversation, the response to another person’s thoughts or ideas, such as “uh-huh, “um-hum,” “I see,” etc.
Boundaries The psychological and emotional barriers that protect a person’s needs, interests, and concerns—and sense of self.
Broken record technique ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.