September 2006
Intermediate to advanced
504 pages
11h 49m
English
In traditional telephony networks, many components and processes are transparent to the customer. As you move from traditional telephony networks to converged voice and data networks, you must manage new components and processes to ensure seamless end-to-end call handling. To maintain acceptable service levels, you need to understand which devices you must now support and the processes that are necessary to ensure end-to-end call functionality.
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