70 Automotive Ergonomics: Driver–Vehicle Interaction
crew resource management (CRM) on ight decks (Wiener, Kanki and Helmreich,
1993). CRM focuses on communication, teamwork, and a two-way management
structure that allows junior members of the ight crew to provide credible input into
the decision-making process. As a set of principles for human–human cooperation,
it has worked very well—so perhaps it would work equally well as a set of design
principles for human–machine cooperation.
Treating the automation as a team member may put a different perspective on
the attitude to design, but it does epitomise the human-centred design approach.
Human-centred automation enables the driver and the car to work together as a team, ...