April 2008
Intermediate to advanced
384 pages
11h 48m
English
book
Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies, 2nd Edition
by Paul R. Niven
Content preview from Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies, 2nd Edition
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11
Reporting Results
Roadmap for Chapter 11 Reflecting on the future of management reporting, former General Electric Chief Executive Jack Welch once commented that “Most of the information a manager will need to run a business will reside on a computer screen in a digital cockpit. It will contain every piece of real-time data, with automatic alerts spotlighting the trends requiring immediate attention.”1 Well, the future is here. Today’s Balanced Scorecard reporting tools can perform all of Mr. Welch’s prognostications plus 101 other tasks. In this chapter, we’ll explore the role of technology in reporting your Balanced Scorecard results and look at the steps you should follow when choosing a software solution.
Technology is not for everyone, however, and we’ll learn that many Scorecard pioneers used simple paper-based results to drive breakthrough results for their organizations. Key considerations when developing an in-house system will also be provided.
Results can only generate improvement and learning if analyzed and shared. The Balanced Scorecard provides governments and nonprofits with the mechanism to redefine and invigorate an often-tired and ineffective management meeting process. We’ll look at the specifics of this new and exciting process, culminating in the discussion of a new, strategy-centered management meeting.
FROM THEORY TO PRACTICE
A public sector client recently introduced me to an acronym I had never heard before: SPOTS. Any guesses? It stands for “strategic ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.