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Behind Human Error, 2nd Edition
book

Behind Human Error, 2nd Edition

by David Woods, Sidney Dekker, Richard Cook, Leila Johannesen, Nadine Sarter
September 2017
Beginner to intermediate
292 pages
10h 27m
English
CRC Press
Content preview from Behind Human Error, 2nd Edition

4COMPLEXITY, CONTROL AND SOCIOLOGICAL MODELS

NORMAL ACCIDENT THEORY

Highly technological systems such as aviation, air traffic control, telecommunications, nuclear power, space missions, and medicine include potentially disastrous failure modes. These systems, consistent with the barrier idea in the previous chapter, usually have multiple redundant mechanisms, safety systems, and elaborate policies and procedures to keep them from failing in ways that produce bad outcomes. The results of combined operational and engineering measures make these systems relatively safe from single point failures; that is, they are protected against the failure of a single component or procedure directly leading to a bad outcome. But the paradox, says Perrow (1984), ...

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Publisher Resources

ISBN: 9781317175537