Establishing Agile Measures of Success
Customer-based measuresare important, but they must be translated into measures of what the company must do internally to meet its customers’ expectations.
—David P. Norton and Robert S. Kaplan
Getting to “be Agile” is a journey. As part of that journey, how do you know you are gaining the business benefits of moving toward agility? The answer depends on the question you ask and the goal it implies. This is why it is important to ask the right question. The most important question is: