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Brand Advocates: Turning Enthusiastic Customers into a Powerful Marketing Force
book

Brand Advocates: Turning Enthusiastic Customers into a Powerful Marketing Force

by Rob Fuggetta
July 2012
Intermediate to advanced
304 pages
6h 45m
English
Wiley
Content preview from Brand Advocates: Turning Enthusiastic Customers into a Powerful Marketing Force

Index

Aaron, Nathan

A/B testing

Active Advocates

Adobe

Adoption curve

Advertising:

Brand Advocates compared with
conflict with advocacy plans
TiVo and
word-of-mouth (WOM) marketing versus

Advocacy champions

Advocacy Curve

Advocacy managers

Advocacy marketing plan

advocacy action plan
advocacy calendar
advocacy goals
advocacy situation
advocacy system in
commitment to
examples of
importance of
mistakes in
pilot programs
secrets to advocacy success
technology readiness
tips for

Advocacy performance baseline

Advocacy-Readiness Factor

Advocacy value

Advocate Analytics

Advocate Answers

examples of
impact of
online forums versus

Advocate Marketing

authenticity of
awareness and
benefits of
best practices
in consumer decision journey
deciding to use
examples of
growth and
loyalty versus
moving beyond reviews
in online purchase path
selling in
as sustainable marketing force
three-r's of advocacy
traditional marketing model versus
trust in
word of mouth in

Advocate Marketing Playbook:

Advocacy Curve
Advocate flow
energizing Advocates (see Energizing Advocates)
engaging Advocates (see Engaging Advocates)
identifying Advocates (see Identifying Advocates)
mobilizing Advocates (see Mobilizing Advocates)
overview
rewarding Advocates (see Rewarding Advocates)
tracking Advocates (see Tracking Advocates)

Advocate Profiles

Advocate Seeding Program

The Affordable Companies

Airline industry. See also names of specific companies

Alaska Airlines

Alterian

Altimeter Group

Amazon.com

American Airlines

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Publisher Resources

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