Introduction

Setting the scene

Sitting in a dentist’s waiting room, taking your driving test, turning over an examination paper, getting out of a mobile phone shop without a new contract or attending a job interview are familiar experiences to most people. They also trigger predictable reactions for most of us – a sense of trepidation and a desire to get out of the situation and for life to return to normal. An interview is very different to these other situations though; it can have a great outcome and you can do a great deal to be prepared, confident and positive.

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