Index

A

Aberdeen Group, 26

Acceptance

cycle of change, 92–94

results, quality, and acceptance formula, 52, 78

Action plans, performance improvement, 90–91

Activity measurements, individual goals, 32–35

Adaptability and agility, sociotechnical theory, 15

Adaptive Path, 29, 193

Advertisers, Internet, information collection by, 159

Agenda, setting clear, decision making, 88

Analyze

in DMAIC, Lean Six Sigma, 68–71

and measure the process, ETP deployment, 7, 164, 168–170, 213, 221–230

Assessment, Functional Review, 111, 115, 192–199, 203

Audits

installation process, 35–37

leadership to enable ETP, 207–208

Austin, Joe, 150

B

Baby Boomer generation, 144–146

Bajitos, Scott, 151, 193

Balanced scorecard, 193–194

The Balanced Scorecard (Kaplan and Norton), ...

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