Building Intelligent Systems: A Guide to Machine Learning Engineering

©  Geoff Hulten 2018

Geoff HultenBuilding Intelligent Systemshttps://doi.org/10.1007/978-1-4842-3432-7_10

10. Verifying Intelligent Experiences

Geoff Hulten¹ 

(1)

Lynnwood, Washington, USA

 

Intelligent experiences fail for two main reasons:

1. 1.

   Because they are implemented incorrectly: the experiences have a bug, are confusing, or don’t help users achieve their goals.

    
2. 2.

   Because the intelligence is incorrect: it suggests the wrong automation, is certain of something that isn’t true, or proposes the wrong ordering of information.

    

For example, an intelligent experience might:

• Present a list of images with faces, but fail to include the user’s favorite photo from their wedding. Is the image excluded because the experience has a bug? Or is it excluded because ...