At the core of every Intelligent System is a connection between the intelligence and the user. This connection is called the
intelligent experience
. An effective intelligent experience
will:
Present the intelligence to the user by choosing how they perceive it, balancing the quality of the intelligence with the forcefulness of the experience to engage users.
Achieve the system’s objectives by creating an environment where users behave in the ways that achieve the system’s objectives—without getting upset.
Minimize any intelligence flaws by reducing ...
