March 2011
Intermediate to advanced
352 pages
14h 30m
English
Content preview from Business Communication, 2nd Edition
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3
Intercultural Communication Skills
“In some ways, all people are like all other people; in some ways, like some other people; and in some ways, like no one else.”
—Clyde Kluckhohn
COMMUNICATION AT WORK
A group of French students, newly arrived in India on an exchange programme at Bajaj Institute of Management (BIM), Pune, faced some communication problems that they described:
“First of all, the difference in accents between French and Indian people is important. That is why it is sometimes hard for us to understand each other. We took time to adapt to this new accent, and it was sometimes difficult to be understood by Indians, who are unfamiliar with our French accent.
At the beginning, we often had to ask people to repeat themselves ...
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