CHAPTER 5

Experience Counts

(What You Do Not Know Is Important)

Vignette: The Gun

I was told that he carried a gun all the time. He was the father-in-law of the country’s dictator and did practically whatever he wanted. No one ever contradicted him: with good reason.

He wanted to create a new airline company and needed the assistance of a management consultant to develop a feasibility plan and estimate the capital investment required. Since my consulting firm was the official auditor of some of the country’s organizations receiving international financial aid, I was chosen to perform this study because I spoke fluently one of the country’s official languages.

It was a sunny day, as most are on this island. The airport was bare. Very little infrastructure ...

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