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Business Ethics, 2nd Edition by A. C. Fernando

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Case Study-2

CREDIT CARD DATA FRAUD

An employee of HSBC Electronic Data Processing India Pvt Ltd (HDPI), HSBC’s BPO arm at Bangalore was charged with stealing data of its 20 customers in the United Kingdom. The employee, Nadeem Kashmiri (24 years) who was absconding for some days, was finally arrested. The incident came to light, following complaints by customers on unauthorized withdrawal of money from their accounts. The loss estimated was close to UK£ 233,000. Within the Indian outsourcing industry this unfolding saga has been observed with a mixture of alarm and frustration; alarm because such security breaches are extremely damaging to the industry’s reputation, and frustration because of a widely held belief that these incidents grab far ...

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