Business Process Change, 4th Edition

Index

Note: Page numbers followed by f indicate figures and t indicate tables.

A

ACORD 101

Activity analysis 232–235

Activity-based costing 3

Activity standards 237

Activity support 237–238

Activity-system map 41

for Southwest Airlines 40, 40f

AlphaGo 422–426

Amazon 442–443

Apple 444

ARIS methodology 12

Artificial intelligence (AI) 417–426

analysis and redesign phases 435–436

combined approaches 431–432

data 419

dendral 418–419

developing and deploying of 432–438

Google 420–422

IBM 420–422

information 419

knowledge 419

knowledge-based approaches 426–429

mycin 418–419

neural networks 429–431

sputnik 418

As-Is process diagram 185–186, 221, 222f, 353–354f, 360

Assemble documents 209

Automating activities 

definition 247–249

entry of expense reports  ...