Civility in the Digital Age: How Companies and People Can Triumph over Haters, Trolls, Bullies and Other Jerks

10. 30-Day Plan for Better Conflict Management Online

Putting Knowledge into Action

Serial entrepreneur and environmentalist Paul Hawken said, “If we see only the worst, it destroys our capacity to do something. If we remember those times and places—and there are so many—where people have behaved magnificently, this gives us the energy to act, and at least the possibility of sending this spinning top of a world in a different direction.”¹

Hawken’s words are relevant to the online world, where you see both the best and the worst of humanity expressed. But if you’ve read this book, it’s clear you’re not willing to turn a blind eye to the egregious behavior found online—you want to make things better! And after reading the previous nine chapters, ...