Chapter 9
Using Software as a Service
IN THIS CHAPTER
Discovering the important characteristics of SaaS
Looking at multi-tenancy and its benefits
Finding out why multi-tenancy is important for SaaS
Understanding the economics of SaaS
Knowing when SaaS provides a platform for additional applications
While software developers are familiar with using IaaS (see Chapter 8), end users are much more familiar with Software as a Service (SaaS). Software as a Service is the way many business users are first introduced to the cloud. For example, common consumer and business applications like Slack, Google’s Gmail, and Office 365 are SaaS applications. Many SaaS applications are designed to implement a specific business process — ranging from accounting to customer relationship management (CRM), collaboration, and human resource management. Business users have increasingly found that SaaS applications represent a more manageable, flexible, and secure alternative to traditional on-premises applications. ...
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