Communicating to Lead and Motivate

Index

Acquaintances, 11

Aging diversity, 50

Biases, 18

Big Five Personality Test, 13

Classic change theory, 47

Collectivist cultures, 54

Competence, trust building, 61

Competent communicators, 3

Consistency, trust building, 61

Credibility, 19

Culture

acceptance of power inequalities, 52–53

differences, 51–52

high vs. low-context, 56

individualism, 53–54

intelligence, 58

materialistic/humane orientation, 54–55

mixed, 56–57

subcultures, 56–57

time orientation, 55–56

tolerance for ambiguity, 55

Culture explanation language, 36–37

Direction-giving language, 35–36

Diversity

benefits, 49

costs, 49–50

culture (see Culture)

workforce, 50

Effective leaders, 64

Empathetic language, 37–38

Empowering followers, 63

Environmental analysis

anchor changes, ...