Book description
A proven prescription for effective communication that will empower health professionals to deliver the highest quality care―from the Academy of Communication in Healthcare
Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren’t enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication.
Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships—between patients and providers, as well as among providers—at the center of care. Now, for the first time, ACH’s proven and effective methodology is detailed in this invaluable step-by-step guide. You’ll learn communication skills that will enable you to:
* Provide more accurate diagnoses and effective treatments—and improve patient outcomes
* Boost patient adherence and lower hospital readmission rates
* Make fewer errors and reduce malpractice risks
* Increase patient satisfaction and build teamwork among providers
* Further develop your communication skill set—and help others do the same
In this practical—and potentially life-saving—volume, you’ll discover special sections on teamwork, coaching, shared decision-making, feedback, conflict engagement, diversity, and communicating through hierarchy. The book also provides institutional initiatives to help you implement change in your organization and outlines a field-tested blueprint for healthier communication across the entire industry.
To create effective communication and meaningful connections in healthcare, trust ACH. Communication is literally its middle name.
Table of contents
- Cover Page
- Title Page
- Copyright Page
- Dedication
- Contents
- Acknowledgments
- Preface
- Part I THE LANDSCAPE
- Part II THE FUNDAMENTAL SKILL SETS
-
Part III PRACTICAL APPLICATIONS OF THE SKILL SETS
- Chapter 6 Challenging Conversations with Patients
- Chapter 7 The Skill Sets and the Electronic Health Record
- Chapter 8 Patient Engagement and Motivational Interviewing
- Chapter 9 Shared Decision-Making
- Chapter 10 Feedback A Commitment to the Relationship
- Chapter 11 Appreciative Coaching “I Want to Be Known as the Clinician Who …”
- Chapter 12 Communicating Effectively on Healthcare Teams
- Chapter 13 Challenging Conversations with Colleagues
- Chapter 14 Culture and Diversity
- Chapter 15 Communicating Across Hierarchy
- Part IV INSTITUTING COMMUNICATION INITIATIVES
- Notes
- Index
Product information
- Title: Communication Rx: Transforming Healthcare Through Relationship-Centered Communication
- Author(s):
- Release date: October 2017
- Publisher(s): McGraw-Hill
- ISBN: 9781260019759
You might also like
book
Information and Communication Technologies in Healthcare
As the population ages and healthcare costs continue to soar, the focus of the nation and …
book
Effective Communications
What makes communication exciting in our age is the application of new media and the individual …
book
Communication
Communicate more easily and effectively in any situation! Every day, you have the opportunity to interact …
audiobook
Communication
Communicate more easily and effectively in any situation! Every day, you have the opportunity to interact …