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Communication Rx: Transforming Healthcare Through Relationship-Centered Communication
book

Communication Rx: Transforming Healthcare Through Relationship-Centered Communication

by Calvin L. Chou, Laura Cooley
October 2017
Beginner to intermediate
256 pages
6h 6m
English
McGraw-Hill
Content preview from Communication Rx: Transforming Healthcare Through Relationship-Centered Communication

CHAPTER 3

Skill Set One: The Beginning of the Encounter

Let’s start at the very beginning! A very good place to start. —“Do-Re-Mi,” The Sound of Music1

I (Auguste Fortin) recently went to the dermatology clinic at my HMO to have a worrisome mole looked at. I was sitting on the exam table, naked except for my underwear and a paper sheet, when the dermatologist startled me by walking briskly in and asking, “Where’s the mole?” It felt odd to be examined by a stranger whose name I didn’t even know.

In recent years, heightened awareness about the power of the first impression has permeated popular and academic literature. Within even the first few seconds of an encounter, a person makes an unconscious judgment about the person they are meeting, a ...

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Publisher Resources

ISBN: 9781260019759