Communication Rx: Transforming Healthcare Through Relationship-Centered Communication

INDEX

Please note that index links point to page beginnings from the print edition. Locations are approximate in e-readers, and you may need to page down one or more times after clicking a link to get to the indexed material.

Acceptance, in motivational interviewing, 88

Active listening, 38–40, 81–82, 89, 140, 154–155

Addressing of team members, 161, 164

African Americans, 150, 154, 155, 162

Agency for Healthcare Research and Quality (AHRQ), 125

Agenda setting, 18

and EHRs, 81

and feedback, 112–113

and negotiating a shared agenda, 32–33

for teams, 129

Anesthesia, 20

Ankylosing spondylitis, 28

Antidepressants, 47–48

Apologies, 43

Appreciative coaching, 115–123

and core requirements for coach, 116

debriefing stage of, 122

live observation stage ...