Communication Rx: Transforming Healthcare Through Relationship-Centered Communication

CONTENTS

Acknowledgments

Preface

PART ITHE LANDSCAPE

CHAPTER 1   Building the Case for Communication and Relationships

Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco

CHAPTER 2   Communication and Patient Experience

Peter R. Lichstein, MD, FACP, FACH, Professor of Medicine, Wake Forest School of Medicine, and Diane Sliwka, MD, Associate Professor of Medicine and Medical Director of the Patient and Provider Experience, University of California, San Francisco

PART IITHE FUNDAMENTAL SKILL SETS

CHAPTER 3   Skill Set One: The Beginning of the Encounter

Auguste H. Fortin VI, MD, MPH, Professor, Department of Medicine, Yale School of Medicine, and Lynnea Mills, MD, Assistant Professor, Division of ...