CHAPTER 13
Challenging Conversations with Colleagues: Engaging with Conflict
Imagine yourself in the following scenario:
Your job as nurse manager on the inpatient unit feels totally out of control. Nurse Smith, one of your best staff nurses, storms into your office and asks, “What am I supposed to make of the yelling coming out of room 104?” Nurse Smith tells you that Dr. Stein, the pulmonary doctor, berated the patient, Ms. Reuben, and made her cry. Dr. Stein had complained earlier that the patient had rolled her eyes while he was trying to tell her about the disease in her lungs.
Just yesterday, Nurse Smith complained to you that Dr. Stein wasn’t returning her pages, which made her furious. How can she provide care if she can’t even get the ...
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