Conflict Resolution at Work for Dummies®

Author's Acknowledgments

I'd like to thank all the people who played a part in bringing this book to life, including my Wiley friends Mike Lewis, Rhea Siegel, Sarah Faulkner, Elizabeth Rea, Elizabeth Kuball, Todd Lothery, and Gary Zimmerman. Big thanks also to the countless family and friends who candidly answered my questions about their personal struggles in the workplace.

The brilliant staff at the Dispute Resolution Center of Snohomish & Island Counties (in Everett, Washington) deserve much credit for their unselfish work and writing prowess. Thanks to the DRC employees for their level heads and warm hearts. Specifically:

Ryan Mattfeld, Certified Mediator and Senior Trainer at the DRC, who has a BA in Sociology from Western Washington University. Ryan is responsible for developing DRC trainings as well as designing new mediation products and materials. Ryan lives in Seattle with his wife, Christine, and their son, Reese.

Melissa Mertz, Certified Mediator and Mediation/Training Coordinator, who manages the Mediator Certification and Volunteer Mediator programs, as well as office operations. She has a BS degree in Criminal Justice from the University of North Dakota. She lives in Everett with her husband, Chris.

LaDessa Croucher, Certified Mediator and Ombudsman, who has mediated for the DRC of Missoula County in Montana and the Mediation Center of the Pacific in Hawaii. She has a BA in Communication Studies from the University of Montana and coordinates the Small Claims Mediation ...