IntroductionDefinition of ConflictA Note on Conflict Theory and ResearchConflict Resolution ApproachesAvoidingAccommodatingCompromisingForcingCollaboratingVarying Situations, Varying Approaches to Conflict ResolutionConflict Resolution in a Changing WorkforceChanges in the WorkforceConflict Resolution and the LawConsulting HR or Requesting Formalized AlternativesTypes of Alternative Dispute ResolutionConciliationDispute PanelEarly Neutral EvaluationPeer ReviewFacilitationMediationArbitrationMediated ArbitrationOmbudsperson EvaluationMinitrialsPrincipled NegotiationSeparating People from IssuesFocusing on Interests, Not PositionsInventing Options for Mutual GainUsing Objective Standards of FairnessHaving Alternatives to a Collaborative AgreementDegree to Which Each Party Is KnowledgeableWillingness to CommunicateRecapReview Questions