Front-End Problem Analysis
Training design should begin only after a fundamental front-end problem analysis yields a “go” (as opposed to a “no-go”) signal. Joe Harless, author of Analyzing Human Performance: Tools for Achieving Business Results, points out that when a performance problem is perceived—by trainers, managers, supervisors, or employees—training may be the solution, only part of the solution, or unrelated to the solution.
Because of this several questions arise, such as:
What indicators or symptoms suggest that change is needed?
What is the root of the problem?
What role, if any, can training play in remedying the problem?
What is the monetary value of solving the problem?
Would an improvement—but less-than-complete remedy—be acceptable? ...
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