September 2026
Intermediate to advanced
250 pages
3h 1m
English
Overview
Artificial intelligence promises to revolutionize how businesses interact with customers, and companies are scrambling to incorporate AI into their products. Yet many will fail, unable to bridge the critical gap between AI capabilities and user satisfaction. Delightful Intelligence gives business leaders a map to building AI-powered experiences that exceed customer expectations. Product leaders Ramli John and C. Todd Lombardo help you tackle the critical challenges of implementing human-centered design in AI products, cutting through the hype to provide actionable insights and practical advice on creating AI products that don't just work—they delight.
Through five guiding principles and real-world case studies from leading AI companies, you'll learn how to:
- Avoid common pitfalls in AI implementation that lead to user frustration
- Balance automation with personalization to create meaningful interactions
- Design AI products that foster trust, transparency, and seamless usability
- Turn first-time users into loyal customers and loyal customers into enthusiastic advocates
Whether you're a product manager aiming to deliver value through AI, a UX researcher seeking to align AI solutions with user needs, or a designer striving to create intuitive experiences, Delightful Intelligence equips you with the tools and strategies to succeed.
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