Delightful Intelligence

Chapter 1. The Magic of Delight

A Note for Early Release Readers

With Early Release ebooks, you get books in their earliest form—the authors’ raw and unedited content as they write—so you can take advantage of these technologies long before the official release of these titles.

This will be the 1st chapter of the final book.

If you’d like to be actively involved in reviewing and commenting on this draft, please reach out to the editor at [e-mail].

This chapter introduces the concept of delight and its significance in user experience, exploring different levels of delight and their impact on user satisfaction. It sets the foundation for understanding how AI can elevate user experiences beyond mere functionality. The chapter aims to inspire readers to think beyond basic usability and consider how to create truly delightful interactions.

People will forget what you do; they’ll forget what you said. But they’ll never forget how you made them feel.

Maya Angelou

On my (Ramli’s) 39th birthday, my wife and I had dinner at Eleven Madison Park (EMP), a 3-Michelin-Star restaurant in New York City. Of course, the food was tasty and beautiful. But what set it above other restaurants is how delightful and magical the dining experience was from start to finish.

“Good evening, Mr. and Mrs. John—and welcome to Eleven Madison Park. My name is Justin,” said the maître d’.

Unlike most other restaurants, he welcomed us at the entrance, not behind a table with an iPad screen to confirm ...