March 2027
Intermediate to advanced
250 pages
3h 39m
English
Content preview from Delightful Intelligence
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 5. Principle One: Trust by Design
This chapter opens Part Two of the book with the most fundamental principle of Delightful Intelligence: Trust by Design. Without trust, none of the other principles land. Through Marcus Chen’s story, where nine months of intimate ChatGPT conversations were destroyed in five minutes by a surveillance revelation, readers discover why trust is the foundation everything else is built on. The chapter introduces “Time to Trust” as the key metric for measuring trust through behavior rather than surveys, then explores three dimensions users must trust before AI can genuinely delight: Trust in Truth, Trust in Privacy, and Trust in Intent. Because delight without trust isn’t magic. It’s manipulation users eventually recognize and reject.
“Publicity is justly commended as a remedy for social and industrial diseases. Sunlight is said to be the best of disinfectants; electric light the most efficient policeman.”
Louis Brandeis
Marcus Chen had been talking to ChatGPT for nine months before he learned the truth.
It started with ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.