September 2026
Intermediate to advanced
250 pages
3h 1m
English
Content preview from Delightful Intelligence
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 2. Key Principles of Delight
We explore the core principles that underpin delightful experiences, including mindset, empathy, culture, and data-driven approaches. This chapter equips readers with the fundamental concepts necessary to create truly delightful products. By exploring these principles, readers will gain a holistic understanding of what it takes to design and implement delightful AI experiences, which we’ll explore in Chapters 4 to 7.
“I’ve never seen a business that delights the customer that doesn’t succeed. You never forget whether you’ve had a good experience or a poor experience.”
Warren Buffet
When we ask technology product people about delightful experiences, some reply that it involves small things like animations and surprise emojis along touchpoints of a user journey. When you think of the phrase “delightful experience,” we would bet you $20 that home insurance is not the first (or second, or tenth) thing that comes to mind. To many people, home insurance is not even on a list of something that’s delightful in any way, shape, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.