April 2008
Intermediate to advanced
224 pages
5h 20m
English
In some situations, you need to collect timing data. Sometimes this results from a need to compare against benchmarks or to verify that performance objectives have been met. These are measurements taken against the system. Other times, you need to take measurements against the people who use your system. This might result from users’ feedback of poor performance in your system. In either case, collecting reliable and valid data is critical. This chapter talks about various approaches to collecting data for actual duration, perceived duration, and user tolerance.
When users complain that your product or some feature of your product is slow, you might have to put on the research hat and get some ...
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